Organizations in all sectors are implementing Lean and Six Sigma to improve performance. By reducing forms of waste, wait time, and inventories, the goals are to improve service while reducing the costs of doing business. But many of these efforts are failing or, at least, underachieving. In most cases, it’s not because of the quality… Read more »
Henry Ford once said, “Most people would rather work around problems than try to solve them.” Perhaps that’s why we often find ourselves addressing the same complaints, obstacles, and challenges hoping to never deal with them again. Well, hoping isn’t enough. Today, we must continuously improve and innovate not only to succeed, but to survive.… Read more »
What is Process Management? (Part 1 of 3) Have you ever wondered why so many organizations have improvement approaches like Lean, Six Sigma, Agile, or PDCA underway, but never seem to make significant changes in operating performance and outcomes for customers? Or why they are always reacting to problems? Most of the time it’s because… Read more »